Shipping + Returns
SHIPPING
ORDER PROCESSING TIME
ORDER PROCESSING
Orders are processed within 1 to 3 business days, excluding weekends and holidays, provided all items are in stock and not listed as pre-order. During peak periods, such as the holiday season, processing may take up to 5 business days.
Shipping Rates
Shipping charges are calculated at checkout based on the weight and dimensions of your order, using current carrier rates.
Local Pickup
We offer complimentary local and curbside pickup for clients who wish to collect their orders in person. This service is available by appointment and may be selected at checkout.
Pre-Orders & Expedited Shipping
Please review product descriptions carefully before placing your order. Items marked as pre-order are not eligible for expedited or rush shipping.
Returns & Exchanges
At The Ray Affect, we take pride in providing a curated, high-touch shopping experience. If your purchase isn’t the right fit, we offer exchanges or store credit via e-gift card within 30 days of purchase.
Items must be unworn, with original tags attached, and returned in new condition. A receipt or proof of purchase is required. E-gift cards are delivered to the email on file and do not expire.
Please note, the following items are final sale and not eligible for return, exchange, or refund: accessories, bodysuits, stockings, brims and hats, swimwear, candles, and any marked down or promotional sale items.
If your order arrives damaged or incorrect, please notify us immediately so we can address the issue promptly.
Clients are responsible for return shipping costs. We recommend using a trackable shipping service, such as USPS Flat Rate
CUSTOMER SERVICE INQUIRIES
Email: info@therayaffect.com
Showroom Hours: Closed on Mondays
Showroom Visits: By Appointment Only
Styling Consultations
Signature Style Session (15 minutes)
Begin with a personalized style questionnaire, then embark on a focused session designed to uncover the wardrobe essentials that celebrate your silhouette and amplify your individual aesthetic. Together, we’ll curate a selection of pieces perfectly suited to your lifestyle and signature vibe. Pricing available upon request.
The Amusing Styling Experience (2 hours)
Immerse yourself in a one-on-one styling journey, available both in-store and online. Guided by Rachel C., this experience features three impeccably crafted looks tailored to your unique story. You’ll learn inventive ways to style, layer, and maximize your wardrobe with intention and flair. Custom packages can also be arranged. Please reach out for pricing details.
Custom Styling Packages Available
RENTALS
We offer a flat-rate 7-day rental on select pieces. All rental garments must be returned in excellent condition and professionally dry cleaned. Please email for pricing.
For creative collaborations or media projects, please contact us directly at info@therayaffect.com..
Creative Collaborations?
We’d love to hear from you—email: info@therayaffect.com
Shipping & Returns
SHIPPING POLICY
Order Processing
Orders are processed within
1–3 business days,
excluding weekends and holidays, provided that items are in stock and not on pre-order. During peak seasons or promotional periods, please allow up to
5 business days
for processing.
Shipping rates are calculated based on either the actual weight or dimensional weight of your package.
Complimentary Local Pickup
We offer free local and curbside pickup as a convenient option to save on shipping costs. Simply select this option at checkout.
Important Notice
Please ensure you read each product description carefully prior to placing your order.
Pre-order items are not eligible for expedited or rush shipping.
RETURNS & EXCHANGES
At The Ray Affect, we aim to ensure your complete satisfaction. If for any reason your purchase isn’t a perfect match, you may return it for an exchange or store credit issued via e-gift card, valid indefinitely.
Return Guidelines:
Items must be returned within 30 days of the original purchase date
Merchandise must be unworn, in original condition, with tags attached
Proof of purchase is required for all returns
E-gift cards will be emailed to the address on file once your return is processed
Final Sale Items
Please note that all sales are final on the following categories:
Accessories
Bodysuits
Stockings
Brims & Hats
Swimwear
Candles
Marked down or promotional sale items
These items are not eligible for return, exchange, or refund.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the incorrect product, please contact us immediately so we can resolve the issue promptly.
Online Returns
We recommend using a
trackable shipping method,
such as USPS Flat Rate.
Return shipping fees are the responsibility of the customer.
With gratitude,
xo, RAY
Customer Support & Styling Services
Customer Service
Email: info@therayaffect.com
Showroom Hours: Closed on Mondays
Showroom Visits: By Appointment Only
Styling Consultations
Signature Style Session (15 Minutes)
Email for pricing
This focused session begins with a personal style questionnaire. Together, we’ll identify wardrobe essentials that enhance your silhouette and reflect your signature aesthetic. A curated selection of recommended pieces will be presented during the consultation.
The Amusing Styling Experience (2 Hours)
Available In-store & Online | Email for pricing
Immerse yourself in a bespoke, one-on-one styling session led by Rachel C., including three fully curated looks tailored to your lifestyle and personal brand. You'll learn how to mix, match, and maximize your wardrobe in creative, elevated ways.
Custom Styling Packages are also available upon request.
Garment Rentals
Flat Rate | 7-Day Rental
Email for pricing. Rental garments must be returned in excellent condition and professionally dry cleaned.
For creative collaborations or media projects, please contact us directly at:
info@therayaffect.com
CUSTOMER SERVICE INQUIRIES
info@therayaffect.com
Showroom Hours:Closed on Monday
Showroom by APPOINTMENT ONLY
STYLING CONSULTATIONS
Email for pricing(15 minutes}The client will fill out a styling Questionnaire and I'll assist the client for 15 minutes on selecting pieces that'll maximize their signature style.
We' ll then decide which styles are flattering and communicate the appropriate message.
AMUSING STYLING SESSION
(Book an Experience)
Email for pricing (2 Hours)You'll receive a personal one on one amusing styling experience in it’s purest form with three created pre-styled looks catered to your specific needs by Rachel C. We’ll master different ways to pair and wear pieces. Let's maximize your signature style. We are offering in store and online appointments with our team.
CUSTOM STYLING PACKAGES ARE AVAILABLE
RENTALS
Flat Rate:Email for pricing for a 7 day Rental on pieces.
Pieces have to be in excellent condition and dry cleaned.
For creative collaboration projects please email me at: info@therayaffect.com